Last Updated: 26-July-2026
1. Introduction
Punarjani Traditional Village (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book tickets, or use our services.
Punarjani means “rebirth” – we believe in nurturing trust and transparency, just as we nurture India’s cultural heritage. This policy is designed to help you understand what information we collect and why, and how you can control your data.
If you do not agree with this policy, please do not use our website or services .
2. Information We Collect
We collect personal data to provide you with a seamless experience when booking shows, making inquiries, or using our wellness services. The types of information we collect include:
a. Information You Provide to Us:
Identity Data: Name, date of birth, gender.
Contact Data: Email address, phone number, mailing address.
Booking Data: Details of shows booked (e.g., Kathakali Fusion, Kalarippayattu), ticket preferences (Platinum/Gold), number of attendees.
Ayurveda Data: Health history, symptoms, and treatment preferences when you book our Ayurveda Wellness services (Kalari, Marma, Panchakarma treatments).
Payment Data: Payment details processed securely through third-party payment gateways.
Communication Data: Information you provide in inquiries, feedback, or support requests.
b. Information Collected Automatically:
When you visit our website, we automatically collect certain technical information :
Technical Data: IP address, browser type, device type, operating system.
Usage Data: Pages visited, time spent on pages, referring website, and clickstream data.
Cookies: We may use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
3. How We Use Your Information
We process your personal data for the following purposes :
| Purpose | Lawful Basis |
|---|---|
| Process ticket bookings for Kathakali Fusion, Kalarippayattu, and Ramayana dance drama shows | Contract performance |
| Book and manage Ayurveda wellness treatments | Contract performance |
| Respond to your inquiries and provide customer support | Legitimate interest |
| Send booking confirmations and updates about shows and timings | Contract performance |
| Improve our website and services | Legitimate interest |
| Send promotional communications about upcoming shows and events (only with your explicit consent) | Consent |
| Comply with legal obligations | Legal obligation |
We do not sell, trade, or rent your personal information to third parties .
4. Data Sharing and Disclosure
We may share your personal data with trusted third parties only when necessary:
Service Providers: Payment processors, email platforms, and IT service providers who assist in our operations.
Legal Authorities: When required by law or to protect our legal rights.
Event Partners: For special performances or collaborations (with your explicit consent).
When we share data, we ensure that these third parties implement appropriate security measures to protect your information.
5. Data Security
We take the security of your personal information seriously. We have implemented appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction .
Our security measures include:
Secure servers and encrypted connections (HTTPS)
Regular security audits
Access controls to limit who can view your data
Data stored with leading hosting providers that comply with industry security standards
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements .
Booking Data: Retained for 7 years to comply with tax and accounting requirements.
Ayurveda Health Data: Retained for 5 years for continuity of care.
Marketing Data: Retained until you withdraw your consent.
Technical/Usage Data: Retained for 12 months for analytical purposes.
When data is no longer required, we will securely delete or anonymize it.
7. Your Rights Under DPDPA
Under India’s Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data :
| Right | Description |
|---|---|
| Right to Access | Request confirmation of whether we process your data and request a copy |
| Right to Correction | Request correction of inaccurate or incomplete data |
| Right to Erasure | Request deletion of your data (subject to legal obligations) |
| Right to Withdraw Consent | Withdraw consent for marketing communications at any time |
| Right to Grievance Redressal | Lodge a complaint with our Grievance Officer or the Data Protection Board of India |
To exercise any of these rights, please contact us using the details in Section 11.
8. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and analyze site traffic. A cookie is a small file stored on your device .
Types of Cookies We Use:
| Type | Purpose |
|---|---|
| Essential Cookies | Required for basic website functionality (e.g., booking cart, secure checkout) |
| Analytical Cookies | Help us understand how visitors use our site to improve user experience |
| Functional Cookies | Remember your preferences and selections |
You can control cookies through your browser settings. However, disabling cookies may affect certain website features.
9. Children’s Privacy
Our services are intended for general audiences. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you are under 13, you must have your parent or guardian’s permission to use our website and services .
If we learn that we have inadvertently collected data from a child under 13, we will promptly delete such information.
10. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to file a grievance, please contact us:
| Detail | Information |
|---|---|
| mail@punarjanimunnar.com | |
| Phone | +91 85477 90452 |
| Address | Punarjani Traditional Village, 2nd Mile, Pallivasal, Chithirapuram, Munnar, Kerala 685565, India |
Response Time: We will acknowledge your grievance within 7 business days and resolve it within 30 days of receipt .
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a new “Last Updated” date.
We encourage you to review this policy regularly to stay informed about how we protect your data.
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of courts in Kerala, India.